F.A.Q. | printMe1.com

Frequently Asked Questions

General

printMe1.com is a simple PDF printing service designed to deliver a convenient, utilitarian, double-sided print of pdf's to your US Mailbox for PDF's you have all rights to print but don't want to print yourself. No log-in or account set-up required for the basic print service. Just click "Try us now" and upload a PDF to get started. 

You can choose either all color or all B&W printing, and can select a binding from ones that fit your pdf. Our service prints back-to-back on 8 ½” x 11” white paper. If bound, it will have a clear glossy front cover over your first page and sturdy black linen back cover. Then we ship it to your US Address via the USPS (US Addresses, including PR & APO locations, only.  Shipping is included in our price.) We accept major credit cards in addition to PayPal. 

Our service is very simple, affordable, and makes obtaining a print very convenient experience.

We also have some other features that operate independent of the basic print service.  Our PDF Builder and PDF Portal. Please see the FAQ's on those topics for more information. 

The B&W price is listed on the main page. Color printing is 19¢ per page, with 5 color prints included in the minimum order.

The printing price includes a standard GBC comb bind with a cover set (Clear-Front, Black Linen- Back.) You can also substitute 3HP or no binding at checkout for no additional charge. This price also includes shipping. Sales tax is applicable for PA residents.

Domestic US Shipping via the USPS is included in our pricing. We ship to US Addresses including Puerto Rico and APO locations that are served by regular US Postal Services at no extra charge.

Note on APO Addresses: If you place an order with an APO address that the USPS charges additionally to deliver to, we will contact you by email with the option to pay the extra charge or cancel your order.

Orders are shipped within 3 business days. Please allow 1 to 2 weeks to receive your document using standard shipping, depending on your location. Once your order is shipped, its shipping progress is trackable in your paypal account. Standard shipping is included in the price via the USPS using their Media Mail service. Priority methods are available for an additional charge at checkout. If you are choosing an expedited service, please note to be sure to allow an additional 3 days to allow for the printing process. We do not ship internationally.

We use Paypal's shipping service. You will receive an email from PayPal when your order is labeled for shipping. This occurs up to 3 days after the print job is completed. Prior to that time, you will not receive any updates. In the event you might have not received the PayPal email, you can also check your PayPal account's details from your printMe1.com transaction to find the tracking information there, once it's labeled for shipping. 

If we are unable to print your order for any reason, we will refund your payment. We will place a brief explanation in the details of the refund. 


Files

No. We only print from PDF's.

No and yes.  Our site currently only accepts one pdf per transaction, but you may combine multiple PDF’s into one file using our PDF BUILDER feature.

Our site currently allows only one print job per transaction. If you have multiple pdf files to print and bind individually, you can upload each as a separate transaction. Our PDF BUILDER feature allows you to combine & edit multiple pdf's into a single print order if you want.


Printing

The document is printed using a digital printing process. All files are printed back-to-back (double-sided).

B&W prints use standard US Letter size 20# white paper. Color prints use standard US Letter size 24# paper.

We use two kinds of paper. For B&W printing, we use US Letter size 20# white paper. This is a commmon paper type for black & white digital printing. For color printing, we use US Letter size 24# white paper. This is slightly heavier than standard copy paper.

Yes. Just choose the 'Color' option when asked. Color printing has an additional charge

There is no efficient way to do this through our service. You must choose either Color or BW printing for the entire document. 

We set our printing devices to "print to fit". This means the pages will be automatically scaled to fit the 8 1/2" x 11" print size.  


Binding

We offer several different binding choices. (Samples here) The bindings are GBC comb, Three hole punch, coil, wire-o, and velo. You can also choose no binding and have your prints shipped without any finishing.

Our site only displays binding options that will fit your PDF. Here are the pagecount limits for each binding type we offer. GBC Comb: 820 pages, Coil: 400 pages, Velo: 900 pages, Wire-o: 400 pages. (Note a page is one side of a double-sided print.)

Yes. Covers are included with the binding. The front cover is clear acetate. The back cover is black linen cardstock.


Shipping

We ship via the USPS to United States addresses including Puerto Rico and APO locations. We do not ship internationally at this time.

Yes, this is possible by changing the "Ship to:" address when you are in PayPal Checkout.


PDF Builder

Our PDF BUILDER is a standalone free feature that lets you manipulate PDF's. Combine multiple PDF's into one file, remove pages from a file, or add new set of page numbers to the edited file.  The PDF BUILDER feature has the option to automatically add blank pages at the end of each uploaded PDF to ensure that the first page of each uploaded PDF starts on the right hand side, like it should in a book. You can also download your PDF BUILDER file to proof (or distribute) before printing, or go directly to printMe1's checkout with your PDF BUILDER pdf. Uploaded files must be under 100 MB each. Start at the PDF BUILDER link at the top of our website to use this FREE feature.

Start at our PDF Builder. Click to add a PDF. Then add any other PDFs. You'll have additional options to change the file order, remove unwanted pages, or add a new set of page numbers along the way before downloading the new PDF, or printing at printMe1.com Simple!

After uploading your PDF or PDF's, you can click "Change file order" to go back to the upload page, and use the little arrows on the right to change the position of the PDF in the order.  The sequence is top to bottom, with the files at the top appearing first in your new PDF.  

After uploading your PDF or PDF's, you can select pages to appear, or deselect the pages you don't want to appear in the new PDF. You can start by "selecting all" or "deselect all" click each thumbnail to change specific pages. There is also a numerical range feature similar to that found in most print drivers to type in the pages or page ranges you want to use.

If you have added a bunch of PDF's that were already formatted, or removed pages from them, you might have made some changes that changed the "chapterization" of the pdf's. Chapterization means formatting a pdf so that each new chapter starts on the right hand side of an open book. If you select this "Ensure..." box,  our site will analyze your additions, changes, and sections to make sure each PDF file will on the right hand side of an open book, printed double-sided, like at printMe1.com. This feature assumes all of the PDF's were chapterized properly to begin with.

Selecting this box: "Enable new page numbers" will put new set of page numbers on your final PDF, starting with the first page of your first PDF, and sequentially numbering each page after that. When combined with our "table of contents" feature (coming soon), this is a handy way to unify your final PDF from a variety of PDF's, or put new page numbers on a single PDF that needs them.

The location of the new page numbers is not modifiable at this time. 

Any old page numbers will also remain on your PDF, along with the new page number created by our PDF Builder. We are not able to remove old page numbers.


PDF Portal

Our PDF Portal creates a unique link to a PDF to share with your US students or bookstore so they can purchase a print without uploading the file.  We host the PDF on our site, and you can pre-set a preferred print format and binding type to appear with the PDF at printme1.com's checkout from the unique link.  This is a convenient way to distribute printed materials used in a course you are teaching, as long as the content meets our guidelines.

The PDF Portal is designed only for works you created, own or control the copyright to, works in the Public Domain, or copyrighted items with a Creative Commons license used in course you are teaching.  We review all content before activating the link. 

New users to our PDF Portal first create a free account. Then, upload the PDF's that you want to create a PDF Portal link for, and choose the preferred print & binding formats you would like to accompany with the PDF file when your students or bookstore are ready to check  out with a purchase. 

The preferred formats can be changed by the end user before checking out, so if you are requiring a specific format for your class, please indicate the format should not be changed when you distribute the link.

We review the PDF. If the content meets our qualifications (User created/CC-Licensed/Public Domain), we activate the link. If the content does not meet our qualifications, we reject the link. In either case, you are contacted by email with details.

When your PDF is activated, simply share the link to your students or bookstore. 

We would like to hear from you if you have a question. Please use our contact form and indicate a preferred way to contact you. 


Contact

printMe1.com is located in Altoona, PA.

Please use our Contact Form. (Before you contact us about your order, please note that your order's shipping progress can be tracked in your PayPal account as detailed elsewhere in this FAQ.)  

If you think there's something we should be doing that will make our service better, we would love to hear from you. Please use our contact form, and choose "General Question".


Refund & Return Policy

When you place an order with the printMe1.com service, you are placing a firm, non-refundable order for custom non-returnable items.  

We do not accept returns under any circumstances.
 

When you place an order with the printMe1.com service, you are placing a firm, non-refundable order for custom non-returnable items. 

We only offer a refund under limited circumstances. We will offer a refund if we are unable to print the file submitted. We reserve the right to charge a processing fee of up to $4.00 for any refund or modifications to an order after it has been placed. 

Also, we may, in our sole opinion, offer either a refund or replacement if the order was not delivered after two weeks of placing the order to the address provided, and due to circumstances beyond either parties control. We use USPS tracking to determine if the order was delivered. We will not provide any refund or replacement for orders that have been delivered to the address provided in the order. This includes deliveries that may have been accepted by another person on the property and mishandled. If the USPS tracking shows the order was delivered to the address provided in the sale, in our opinion, the order has been delivered properly. There are rare instances where a properly addressed item is lost in transit. Please contact us if your order has not been received after 2 weeks of placing it. Please consider the ability to receive US domestic mail reliably at your location in your decision to use the printMe1.com service. 


Privacy

Yes. We do not share any information with 3rd parties. We use Paypal for payment processing, so there is no personal financial information supplied to us. We do retain your name and email address for our own records.